156. How strata managers can meet client expectations

This week, I’m chatting with Reena Van Aalst about:

  • the personal liability of strata¬†committee members who make decisions over email
  • when owners can¬†be held responsible for their tenant’s by-law breach
  • the successful recovery of costs under a by-law
  • how strata¬†managers¬†can¬†better manage¬†client¬†expectations¬†– especially the unreasonable ones!

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