156. How strata managers can meet client expectations

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This week, I’m chatting with Reena Van Aalst about:

  • the personal liability of strata committee members who make decisions over email
  • when owners can be held responsible for their tenant’s by-law breach
  • the successful recovery of costs under a by-law
  • how strata managers can better manage client expectations – especially the unreasonable ones!

Links mentioned:

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