This week, I’m chatting to Cat Carmichael, the current president of the Community Associations Institute in the U.S. We discuss an important paradigm shift in strata management, and why managers can no longer focus on achieving a series of tasks but instead must look to the outcomes desired by their clients.  Cat shares the single most important question managers should be asking their clients and why she thinks self-service and single-call resolution is the way of the future.  

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1 Response

  1. Great content. I think what Cat was referring to is Client Centric Modeling

    Patricia Seybold is a pioneer in this field especially between IT and the client

    Well worth a look

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