189. Strata managers as facilitators not decision makers, with Natalie Fitzgerald

This week, Natalie Fitzgerald and I are talking about a few things that don’t often get talked about in the context of strata living, including

  • how residents might help a neighbour who is the victim of family violence
  • exercising discretion when it comes to the enforcement of by-laws and
  • dealing more compassionately with those suffering from mental illness.

Natalie also issues a wise reminder to strata managers finding it hard to distance themselves from the decision-making responsibilities of their clients. 

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