Who should be engaging with regular service providers?

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Forums Repairs and maintenance Who should be engaging with regular service providers?

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  • #121328
    Persistence
    Member

    Hi

    What is the process if an owner complain about the common property? E.g, the kripy krawley in the swimming is not working. Who should he report the maintenance issue to? Is it the strata manager or the committee?

    My strata agent is not actively engaging with regular service providers. He has no clue of their scope of works and didn’t even have contract engagement with the regular service providers. He even told me that all inquiries about the service providers please refer to the committee which I found him quite incompetent.

    In his agent agreement, part of his scope of work is “Engaging service providers (as instructed by the Principal, its Strata Committee or duly delegated representative) to inspect the Common Property, provide services to the Common Property and to advise Principal on required property maintenance, safety or statutory compliance issues, financial and taxation matter.”

    Based on his scope of work extracted above, should the strata manager actively engaging with regular service providers to ensure service providers are doing its job? Or the committee should be actively engaging with the service providers? Is it normal that the strata manager do not have contract engagement with the service providers?  Should he has a contract of engagement with the regular service providers?

    Regards

    Persistence

     

     

    #122846
    ts1904
    Expert

    Hi Persistence,

    You can report your repair and maintenance requests to either your strata managing agent, or the strata committee. It would depend on the arrangements your strata scheme has (for example, as a strata managing agent, I have some clients that prefer that repair and maintenance requests be referred to the committee, and others that prefer I handle it).

    You mention that the agreement states that they are to engage servicing providers “as instructed by … its strata committee”, so it sounds as though the strata committee have instructed your strata managing agent to refer repair and maintenance inquiries to the committee. Perhaps they want the chance to review each request before it is handled, to stop unnecessary repairs from happening. After all, the managing agent is office-based and not on site to inspect the issue themselves, where the committee members probably are.

    Normally your owners corporation would have a a contract for routine maintenance of certain parts of the common property (e.g. cleaning) and then other services where it relies on a tradesman to attend to repairs (e.g. a plumber attending to a leaking pipe) that would not be on a routine maintenance contract. It is not common for the strata managing agent to have these contracts with maintenance providers.

     

    #126693
    Persistence
    Member

    I have asked the chairperson and the secretary. They didn’t have contracts for the routine maintenance of the common property. So what should I do in this instance to know what is the scope of works that we are paying to the regular service provider?

    I am strata committee who has been delegated to look after the pool maintenance. A committee brought up an issue with the pool maintenance in the committee meeting without sending his inquiry to the strata manager or notify in the agenda what was the issue. I didn’t like the owner directly contacting me to request maintenance of the common property because he didn’t send his inquiry in writing when it occur and what is the issue in detail. I prefer all request for maintenance should be communicated to the strata manager, then the strata manager should first contact the service provider and if it requires additional cost than his fixed cost, then only send the communication to the committee to decide whether the expenditure should be paid. What should I do in this instance to have this process enforced?

    #135424
    ts1904
    Expert

    Hi Persistence,

    Perhaps you could ask the pool maintenance company for a copy of their scope of works.

    To enforce the procedure you have mentioned, I would suggest speaking with your strata manager to ask them if they can implement it for you. It sounds like a simple request.

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