Guidelines for Emailing all lot owners

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Forums The committee Guidelines for Emailing all lot owners

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #350254
    Ash
    Member

    I just discovered today that as Lot Owner, i am entitled to request email addresses for all lot owners. This is interesting as my Strata Manager has repeatedly denied request saying for Privacy.

    Given I have lot owners emails:

    A. Can i send them general email to all? Basically, we launched a facebook group and i wanted to let them know that it is there.

    B. I was planing to do monthly newsletter. So as a communication, i can include if anyone wish to subscribe.

    C. Are there any guidelines on what can be sent or is it just me emailing as friend. So, making a judgement call on what to include?

     

     

     

    #362193
    Amanda Farmer
    Expert

    Hi Ash,

    A. Yes. Just don’t use an email management system (eg Mailchimp or similar) to batch send, as people need to opt in for something like that. Bcc’ing everyone in an Outlook email is fine. I’d use Bcc as a show of respect for people’s privacy – even though their email addresses are technically accessible by any other owner.

    B. Sure

    C. Entirely up to you. Be sure to give people the option to let you know they don’t want to receive further communication from you. Also be prepared for some push back and “how did you get my email address!” responses. If the content of what you’re sending is valuable though, you should get a positive reception.

    Do you hold a committee position? Bear in mind that your ‘newsletter’ or emails with news about the building may be a ‘record of the owners corporation’ which should be kept on file with the strata manager. The same applies to the Facebook group and what goes on in there. This thread has more on that:

    https://yourstrataproperty.com.au/qanda/topic/oc-records-online-bulletin-boards/

     

    #374800
    Ash
    Member

    Thanks a lot. I do hold position in committee.

    However, i prefer to do it informally as i don’t want to go through hassle of committee approvals and coves.

    #374949
    Amanda Farmer
    Expert

    Ok Ash, no probs but do read the thread I linked to above. In my view, there’s no such thing as an ‘informal’ online platform for communications about matters relevant to your strata building.

    Amanda.

    #380829
    Miss
    Member

    Ash – great idea, just a hint, pop a disclaimer on the bottom of your newsletter, saying that you are doing it as a voluntary initiative and is nothing to do with the committee.

    Just in case the committee says anything – you say ‘it’s nothing to do with you’ or something similar – you might like to also think about a private facebook group, for owners/residents to join in and communicate with each other.  If you’re not on the committee you can propose a ‘communications sub committee’ or similar.  all the best M

    #384457
    Ash
    Member

    Thanks a lot. Disclaimer is a great idea.

     

    #390764
    Miss
    Member

    Put that disclaimer on your FB page – ensure it’s only for owners and residents and add your T & C’s on what is / isn’t acceptable on the FB page.  You can do this is very simple language but check out a few other FB page conditions to get an feel for it.  It’s important to protect yourself upfront.  all the best M

     

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