Intro:  Welcome to Your Strata Property. The podcast for property owners looking for reliable, accurate, and bite-sized information from an experienced and authoritative source. To access previous episodes and useful strata tips, go to

Amanda Farmer:  Hello and welcome. I’m Amanda Farmer and this is Your Strata Property.

Today, I am asking the question: how private are owners personal details when it comes to strata books and records? Now, this question crops up very regularly in my day to day practice as a strata lawyer here in New South Wales and there are 3 misconceptions or myths about this issue that I want to take the time today to debunk for you.

Quick summary of those 3 myths and then we’ll get stuck into the detail. Firstly, a number of owners out there, and some strata managers and committee members believe that other owners in your building are simply not allowed to access your personal information, such as your email address or your mailing address, even though that information is included on the strata records.

The second myth is that privacy laws protect your personal information. So far as it is contained on strata records and the third myth is that when legal proceedings are on foot, all documents relating to those proceedings are privileged and can be withheld from the owners corporations’ books and records.

Now I want to clear up those misconceptions and debunk those myths. I am going to be talking about laws that are specific to New South Wales. I don’t have the expertise to comment on other jurisdictions but certainly if you are interested in this topic and you are not residing in or managing buildings in New South Wales, let me know and I can put you in touch with the experts in the relevant jurisdiction so that you can have your specific question answered.

Okay. Let’s answer the question: how private are owners’ personal details when it comes to strata books and records? Now, in New South Wales, an owner or a person authorised by an owner can inspect the books and records of the owners corporation upon request. That request is usually made to your strata manager if you have one and the strata manager, upon receiving the request, will arrange a suitable date and time for the person who’s made the request to come in and go through the owners corporation’s records.

Now, this is all set out in Section 108 of the Strata Schemes Management Act 1996 – that’s our current Act of course, due for replacement on the 30th of November 2016 -, and the replacement section is 182 in the Strata Schemes Management Act 2015 and on my reading that is substantially the same as the current section 108.

So Section 108 sets out what needs to be provided when an owner or an owner’s representative makes a request to inspect the records, and basically it’s everything: it’s every document, every piece of communication withheld electronically or in hard copy on behalf of the owners corporation and to do with the owners corporations’ functions and specifically – and I want make this really clear – it includes the strata roll, so it includes that document that records all of the contact details for each lot owner and those details usually include the owner’s name, their mailing address, often includes their email address and their phone number.

Now I regularly come across committee members and strata managers who take the view that the entire strata roll does not need to be provided to a lot owner or their representative inspecting the records, and I want to be very clear today that that view is incorrect. The strata roll certainly does need to be provided, it needs to be provided in full, and this is something that has actually being confirmed by the tribunal here in New South Wales.

There’s a case called Legge – I’ll put a link to that in the show notes – and that is a case determined by the tribunal when it was known as the Consumer Trader and Tenancy Tribunal back in 2013, and in that case the member who heard the case and made the decision found that the owners corporation had wrongfully failed to make the strata roll available for an inspection by the lot owner applicants.

The member found that the applicants were entitled under Section 108 to access that record and the member ordered the owners corporation to supply a copy of the strata roll to the applicant lot owner and that strata roll included addresses for service of notices on all lot owners in the building and their personal contact details, such as email addresses. So that’s a short decision, it’s a quick read, I’ll put a link in the show notes as I said and you can check that one out, but it is a case that I regularly refer to when I’m asked that question by managers or owners: should the entire strata role be provided? I always advise: yes.

Now, what about privacy laws? The 2nd myth or misconception that comes up regularly, yes we do have privacy laws in Australia, from about 2014 they have been National Privacy Laws and they take the form of the 13 Australian Privacy Principles, and these principles regulate the handling of personal information by government agencies and private sector organisations, which specifically have an annual turnover of 3 million dollars or more.

So, yes the Australian Privacy Principles will generally apply to strata management companies, assuming that they have that level of annual turnover, and this was an argument that was raised in the Legge case that I’ve just referred to. In that case, the owners corporation said “well, we’ve got these National Privacy Principles, if we’re providing the addresses of lot owners by way of providing this strata roll, aren’t we breaching the National Privacy Principles?”

Well the tribunal member in that case said that argument was misconceived and she said it was misconceived for 3 reasons:

Firstly, the strata role requires an address for service of notices to be recorded and the member was not satisfied that an address for service of notices fell within the definition of ‘personal information’ – that’s the term used in the privacy principles -, she didn’t think that an address for service of notices was personal information as that term is defined in the privacy principles. Okay, so that was her first reason.

Secondly, she said that even if an address for service of notices is personal information within the meaning of those privacy principles, part of the primary purpose of collecting lot owners addresses and including them on the strata roll is so that they can be contacted, and she specifically said so that they can be contacted by other lot owners, which I suppose is one point of view, some might say so they can be contacted by the strata managing agent or whoever it is that’s managing the owners corporation, but she said even if I’m wrong and an address for service of notices is personal information within the meaning of the privacy principles, because the primary purpose of collecting that information and including it on the strata role is so that other owners can contact other owners, then that primary purpose should be facilitated.

And her third reason for finding that argument about privacy laws was misconceived on the part of the owners corporation, was that disclosure of the information on the strata roll is required by the Strata Schemes Management Act and one of the exceptions to disclosure in the privacy laws is that the disclosure is required under another law. So even if the privacy law does apply to this information, the information is required to be disclosed under another law being the Strata Schemes Management Act.

So, for those 3 reasons, the member found that the privacy laws were not going to enable an owners corporation to withhold the strata roll and she certainly made an Order that that information be provided in the case of the request made in that situation.

Alright, so our 3rd myth or misconception: what about documents that are the subject of legal professional privilege? Now, broadly speaking, legal professional privilege can be claimed over confidential communications and documents that are made for the dominant purpose of (a) giving or receiving legal advice or (b) use in existing or anticipated litigation. So what in the world does that mean? Well I say where an owners corporation is engaged in a legal dispute or a legal proceeding with a lot owner, then generally an owners corporation can claim legal professional privilege in relation to documents that the owners corporation’s lawyer has prepared, which contain legal advice about that dispute.

When those documents are privileged, then they can be withheld from the owners corporation’s books and records, and I always suggest that they are put in a separate file marked ‘legal professional privilege’, and set aside so that they are not mistakenly provided to an owner or their representative who is conducting an inspection.

Now bear in mind that the privilege only exists where it is the owner that you’re having a dispute with who is inspecting the records. So let me flesh that out a bit: if you’re having a dispute with the owner of lot 2 in relation to unpaid levies and you have engaged a lawyer to provide advice in respect to that dispute and that lawyer has given you a letter saying these are all the reasons why you can and should prosecute this person for their unpaid levies, if the owner of the lot 2 makes an appointment to go and inspect the records, then the owner of the lot 2 is not entitled to see that advice, that advice is privileged.

If the owner of the lot 4 who has nothing to do with this dispute and is otherwise simply an interested owner who is wondering what’s on the books and records, if that owner makes an appointment to inspect the records, the letter from the lawyer about the dispute with lot 2 is not privileged with respect to lot 4’s inspection. Lot 4 can see that letter. Why? Because they are not the other party to the dispute. Lot 2 is the other party, so the privilege does not arise with respect to lot 4’s inspection. That’s a really fine point to be aware of and it’s where I see a number of strata managers and owners experiencing some confusion and mistakenly not providing documents and communications that should otherwise be provided under a request to inspect.

Now there is a case here in New South Wales, it’s a Court of Appeal case that’s relevant to this question of what happens when documents are privileged and which documents are privileged, and that’s the Eastmark Case. It’s a 2013 Court of Appeals case – I’ll put a link to that one as well into the show notes under this episode – and in that case the Court of Appeal confirmed that Sections 108 doesn’t remove an owners corporation’s right to claim privilege over documents that form part of its books and records, and the owners corporation can indeed withhold those records from inspection by certain lot owners and, confirming the point that I just made a moment ago, those circumstances where records should be removed are circumstances where an owners corporation and a lot owner are adversaries, so the Court of Appeal has found that that is certainly allowed.

Now be aware that where documents are mistakenly made available, legal professional privilege may be lost, we call that ‘waived’, a ‘waiver’ of privilege, and if a lot owner who is an adversary of an owners corporation comes into position of privileged documents, they may be entitled to rely on those documents in litigation, rely on them to their advantage, because the privilege has been lost or waived, so it’s really important where you as a strata manager or a committee member, if you’re not sure about what should or shouldn’t be provided when an owner makes a request to inspect, seek some advice. Get some advice from the lawyer who might be assisting you in the particular case if there are legal proceedings on foot, and that lawyer will be able to tell you which documents to withhold and which to leave within the records.

Okay, so let me give you a summary of what we’ve just had a chat about. Firstly, lot owners and their authorised representative are entitled to inspect the records of their owners corporation pursuant to Section 108 of the Strata Schemes Management Act. That is the current Act and the new section in the new Act due to commence on the 30th of November is Section 182.

Secondly, these records will usually – if they’re kept in accordance with the requirements of the Act – contain personal contacts of lot owners including email addresses, phone numbers, mailing addresses. These personal details are usually included in the strata roll and the strata roll in full certainly needs to be provided to a lot owner who is inspecting the records.

Thirdly, National Privacy Laws do not protect this information and fourthly, where the lot owner is an adversary of the owners corporation in legal proceedings, then the owners corporation will generally be entitled to claim legal professional privilege over confidential communications and documents which relate to the dispute, and of course where privilege is claimed, the documents can be removed from the file and shouldn’t be provided to a lot owner inspecting, and the specific test is whether the specific communications and documents have been made for the dominant purpose of giving or receiving legal advice. If you aren’t sure whether the documents meet that test, please consult the lawyer who is assisting you in legal proceedings or if those proceedings have finished then certainly go back to the lawyer who created the document and let that person know who has requested to inspect the records and whether or not the information you’re concerned about is privileged.

Well I hope that assists in clearing up some misconceptions around that common question of owner’s personal details when it comes to inspections of strata books and records, and please feel free to share this information with your colleagues if you’re a strata manager, your fellow committee members or lot owners. I firmly believe the more educated we all are in respect to these issues, the better our communities will be. Thanks for listening, catch you next time.

Outro:  Thank you for listening to Your Strata Property. The podcast which consistently delivers to property owners reliable and accurate information about their strata property. You can access all the information below this episode by the show notes at You can also ask questions in the comment section which Amanda will answer in her upcoming episodes.  How can Amanda help you today?

21 Responses

  1. If I as an owner wish to correspond with other owners in my Strata, do I have to ask their permission before I send an email?

  2. Hi, I have asked strata repeatedly not to provide my phone number to other tenants in the building and they continue to do so. Is there some formal documentation I can send to them to give weight to my request?

    1. Hi Rita, assuming you’re in NSW: tenants have no right to access your contact details without your consent, unless they are authorised by an owner. Even then, they should only be able to access your phone number if it’s listed on the strata roll.
      Provide your strata manager with a fresh “strata interest notice” under section 22 of the Strata Schemes Management Act 2015. Make sure this notice does not include your phone number. Then, tell them to ensure that the strata roll complies with section 178 of the Act. This section requires a strata roll to reflect what is set out in a strata interest notice.
      If they comply with those directions, then your phone number should not be on the strata roll and if your phone number is not on the strata roll, then tenants should not be given access to it.
      All easier said that done, I’m sure.

  3. If an owner acquires the contact details of other owners what restrictions apply to the use of the contact details. eg can the contact details be passed onto third parties such as a developer or real estate agent..

    1. Hi Ken, apologies for my late reply to your question above: there are no restrictions in our strata law on the way in which owners may use the contact details they obtain via the strata roll. As for other laws – it would depend on how the person with the details is proposing to use them. For example, the Spam Act 2003 makes it illegal to send unsolicited ‘commercial ’emails. You can find a summary here:

  4. Hi Amanda, our SC secretary recently took the emails addresses on the strata roll to send a mass newsletter to all owners without SM, SC and owners consent. This is upset owners and the feel their privacy has been breached.
    1) Doesn’t the anti-spamming laws apply in NSW? I was expecting that the secretary get the SM to send a request to owners to provide their emails if they want to be on the electronic newsletter before sending it out
    2) The secretary also used a US service to distribute the newsletter while providing the US service with our email addresses. Aren’t that privacy laws preventing unauthorised disclosure of email addresses in overseas countries without consent?
    3) What can be done to prevent the above incident from happening again?

    1. Hi Tez, wow that’s interesting. Yes, anti-spamming laws prevent that person from uploading your email addresses to an automated system without your consent. However, if that person had just emailed you all directly from their own email account, as far as I am aware no laws would have been breached.

  5. My Strata Manager told me I couldn’t have the email address of owners because of privacy laws. I’m the Secretary of the Body Corporate and wanted to contact the owners about an engineer ‘s report we commissioned regarding the balconies.

  6. Hi, I’m a renter in a unit in NSW and the strata company keeps giving out my phone number to 3rd party contractors to get access to the unit without asking me first, is this legal? I was under the impression that it had to go through the real estate, but I can’t find the information online.

    1. Hi M, if your phone number is on the strata roll, then the strata manager has access to it as a potential contact for you and may decide to give it out. If you’re not comfortable with this, let the strata manager know and I suggest give them a clear written instruction to remove your phone number from the strata roll and only communicate with you via email.

  7. Good evening
    I have been appointed recently to run the Body Corporate and I have a member who insists on me sending them all our bank records and other documents that I am supposed to provide before they pay their fees.
    Can you advise whether we are supposed to provide bank statements and what if anything else we must provide.
    The property is in Tasmania.
    Thank you

    1. Hi Marian, you are not obliged to provide bank records to the owner before they pay their fees. The owner will, of course, need to know where they need to pay their fees and this may include bank account details. I am not a Tasmanian practitioner, but on my reading of the Strata Titles Act 1998, there is no obligation to make bank records available for inspection by owners. You can access the Act here:

  8. Hi Amanda, You make a reference to a case (Legge) in the podcast in which the Tribunal ruled that the owners corporation had failed to make the Strata Roll available for inspection. I just cannot find the link. Can you point me to where it is or send it to me. Current Strata manager doing all the things you say are not legal so I am going to try and correct the problem.

  9. Hi! Many of the owner’s details in the strata roll are managed by the building manager. So, instead of the owner’s contact details in the strata roll, the building manager’s contact details are written. The building manager refuses to provide us, owners, with other owners’ details. Could you please advise whether this is legal and whether us owners are able to retrieve this information from the building manager somehow? This property is in NSW.

    Thank you.

    1. Hi Ivy, the owners corporation must record on the strata roll the contact details provided by the owner. If the owner wants their contact to be the building manager (perhaps you mean their “property manager”?) there is not much you can do about that. If the building manager is withholding the strata roll from owners, this is not legal. I have helped many owners resolve precisely this problem simply by using a template letter that I have developed for members inside our online community. The good news is: you can join us inside that community this weekend. More information and your instant access over here: Doors close again at midnight on Sunday.

  10. Hi Amanda,

    May I know if I can reject telling the building manager my PII like my car number plate numbers?
    Also may I request strata to disclose where and how they keep my PII and CCTV footage, who can access and watch the footage pls?

    1. Hi Kam,

      I have drawn your comment to Amanda’s attention and she has confirmed it depends on the specific by-laws applicable to the building. The best way to seek Amanda’s further guidance is inside the members-only QandA Forum, enjoyed by paying members of our online community. Membership is just $67/month with no lock-in. Your instant access is here:

      – Richelle (YSP Team)

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