Listen to ‘Your Strata Property’ podcasts

266. Committee member tag team & beware outdated agency agreement

Reena discovers an experienced strata management company relying on an out-of-date template agency agreement and I remind committees that co-owner ‘tag teams’ are not on.  Links mentioned: Get the transcript here!  Section 34 – Acting members of strata committee – Strata Schemes Management Act 2015 (NSW) Section 31 – Subsection 4 – Persons who are

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265. 4 steps to a successful strata mediation

Mediation is something most owners, committee members and managers are likely to experience at some point in their strata journey. In this episode, I share my tips for a successful mediation, including:   how to find out if you need to mediate at all why I don’t file supporting documents with a mediation application who

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264. A strata manager’s guide to engaging a strata lawyer

In answer to a listener question, Reena shares her best practice tips for owners corporations engaging strata lawyers, including how to ensure expectations are set and met and owners are not overcharged. Plus I share a recent client win in a ‘pets case’, one which should have arrived much earlier than it did. Links mentioned:

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263. It’s strata QandA time: LIVE from Town Hall House (replay)

When delivering education sessions face-to-face, “question time” is always my favourite part of the evening. This week, I’m bringing you the recording of the QandA session held at the end of my July 2019 presentation for City of Sydney Council.  I give my answers to audience questions such as: are we responsible for relocating residents

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262. When the strata lawyer volunteers for the committee

QLD strata lawyer Andrew Suttie and I are pondering precisely what it is that makes a strata lawyer join their own strata committee. And what could possibly go wrong when they do… Links mentioned: Get the transcript here!  Prior to venturing into the law, Andrew completed a Science Degree and an honours thesis in Marine

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261. Handover of hard copy files | beware the work email address

Reena’s attempts to put together a complete file for her new client are frustrated when she receives only hard copy records from the former managing agent. We discuss the legal requirements for the handover of strata books and records. I issue a warning to committee members sending emails from a work email address and we

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260. The gamification of energy in strata – with Conexie

Matthew Waugh of Conexie joins me to explain the software that’s allowing strata occupants to monitor their energy usage in real-time, while their owners corporation puts money in the bank (for the not-so-sunny days).  Listen out for your chance to join my free webinar on Thursday 29 April, where I’ll cover the legal steps to be taken

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259. Strata managers are not punching bags

I’m continuing an important conversation commenced last week about how we communicate: as owners, committee members and strata managers. I share three ways we can improve communication to save time, money and sanity, plus give you access to a proven resource you can use to start implementing these strategies in your building and those you’re

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258. Reputation management for strata managers

  This week I’m chatting with PR guru Elizabeth Heusler. Elizabeth shares: how our strata managers can “kill it or win it” in their very first communication with us why saying sorry is a learned skill, not a natural ability how our strata buildings can improve their reputations and increase their attractiveness in the market,

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257. Demystifying embedded networks – with Joseph Arena

  This week, I’m bringing you an edited version of my live chat with Joseph Arena of Arena Energy Consultants. Over on the Facebook page a couple of weeks ago, Joseph demystified embedded networks for us: what are they, do they mean the price you’re paying for energy is not competitive, how might you avoid

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256. Can the staff of a commercial lot use the pool?

 This week, Reena and I cover: how to ensure 40+ staff working from a commercial lot do not overrun resident facilities such as the swimming pool the owner who found historical OC approval for their balcony enclosure in 40-year-old local council records NSW’s new pet laws, and how to have your say the building that

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