This week, Matt Larwood from Strata Vote joins me to talk about: - Hybrid meetings, - Smarter post-meeting workflows, - The shift away from clunky all-in-one software, - AI, and - Why better tech should mean better service for owners, not just less admin for managers. We also consider where strata sits compared to the broader “proptech” world, and what smarter systems could look like in the very near future.

Reena Van Aalst and I get into the messy reality of Tribunal delays, compulsory management extensions, interim orders that keep expiring, and the extra cost that comes with waiting. We also discuss an owner’s failed attempt to knock out a by-law, and share a cautionary tale about AI-generated legal arguments. Listen out for an important update for NSW strata managers about my new Fair Trading CPD course, too.

Valuer Darren Keen joins me to explain what really happens when an owner wants to buy or secure rights over strata common property. We get into: when a common property valuation is needed how valuers price rooftops, courtyards and car spaces why the “it’s not worth anything” argument usually doesn’t fly whether a by-law arrangement should cost less than a subdivision An essential listen for any owner thinking creatively about unused space in their building.

Strata manager Tim Sara joins me, sharing: - Why so many strata managers are stretched too thin to deliver real service - How committees end up “managing the manager” - What a better, more accountable strata model could actually look like …and why the future of strata may belong to managers who stop hiding behind the system. If your committee feels like it’s doing all the heavy lifting, this episode will hit a nerve.

What actually gets things done in strata? Committee member and tech founder Kareem “KT” Tawansi joins me to share: - Why influence matters more than power on a strata committee - How he helped shift one building from “secret squirrel” to radical transparency - A first look at the AI tool he’s built to take the drama out of strata and more.

Reena Van Aalst joins me this week, as we cover: - Managers proposing their own reappointment at the AGM - can they? - A creative (but unlawful) by-law trying to control who gets on the committee - The NSW District Court case giving clarity for owners who are seeking damages from their owners corporation and more. 

This week, I’m interviewing our first Member guest in a new format. Danielle’s story is a must-listen for anyone in a mixed-use building. We cover: • BMCs + Strata Management Statements (and why so many owners have never heard of them) • What happens when retail plant sits on the residential roof • How Danielle’s unwavering commitment to stand up for what’s right achieved real outcomes for the residents in her community, and more.

AS1851 is now being enforced in NSW. Is it going to cost your building a fortune? Not necessarily. This week, I’m joined by Dominic Dodwell of Valen Project Services to unpack: • What fire safety testing is now required • Why expensive upgrades are not necessary • How to get an $85K quote down to $20K and more

Reena Van Aalst is back on the pod for 2026, as we cover: Growing mediation delays, Schedule B fee shock: how a $20k management contract can quietly become $40k, and why you should be asking for an itemised list of charges, A tribunal workaround you may not know exists: two strata managers, one building, and more.

As we kick off 2026 (and celebrate 10 years of the podcast!) I’m counting down the five episodes you listened to the most in 2025. This is a must-listen recap for regulars, and the perfect starting point for new listeners: the conversations that mattered most, all in one recap.

I’m wrapping up 2025 with the 5 strata surprises I didn’t see coming - not the headline stuff, but what I’ve been seeing on the ground with real owners, real committees and real disputes. This episode is an edited replay of Friday’s LIVE chat (so you’ll hear me responding to comments as we go). From the rapid shift on insurance commissions to the underwhelming rise of AI, plus the one issue I cannot believe we’re still fighting about…

In our final episode together for 2025, Reena Van Aalst and I share these strata challenges: • A hoarder tenant causing a building-wide cockroach infestation • Why proxies cannot nominate owners for committee positions • The surprising reform agenda for two-lot schemes and more.

Edwina Feilen of Asset Inspect joins me to explain “pre-loss risk profiling”, underinsurance traps, and what to do about the tobacconist downstairs. This is an essential reminder that strata insurance doesn’t start at claim time - it starts well before the loss.

A source of frustration for many owners, records inspections is one of the subjects I am most frequently asked about. In this encore episode, I’m sharing my 4 steps to a successful strata records inspection, including what to do when particular records are withheld for ‘privacy’ or ‘legal’ reasons.

Reena Van Aalst joins me as we cover: Building managers and missing records: what duties do BMs really have? NSW levy recovery reforms: what’s started, what hasn’t (yet), and the flood of payment plan requests The words every strata manager must be prepared to say to the committee when the expert says “fix it”.

Hiring a strata manager? SCA doesn’t want you just comparing prices. SCA Australasia CEO Alisha Fisher joins me to explain SCA’s new Your Property. Our Priority. campaign, including the single question SCA wants owners to ask to determine what “good” strata management looks like in 2025 and beyond.

Will banning insurance commissions actually save owners money? Actuary and industry reformer John Trowbridge and I dive into the numbers, the conflicts, and the path to a cleaner, clearer, fee-for-service model. Plus, what underwriters, brokers, and strata managers need to change now.

Older buildings often lack modern fire safety protections - and many aren’t even required to submit annual fire safety statements. This week, I’m joined by Marty Hearne and Amelia Causer of Quantum Fire Protection, unpacking the hidden risks in older strata buildings, upcoming changes to Australian Standard 1851, and why voluntary upgrades now can save money (and lives) later.

Reena Van Aalst and I are back with the week’s biggest strata pain points - and the fixes that actually work. From Fair Trading surprise audits to “is this really sustainability?” motions, we share our wins and challenges.

Thinking about solar, batteries or EV charging in your strata building? Now’s the time. In this week’s episode, I sit down with sustainability expert Brent Clark of Wattblock to unpack the rebates, grants, and hacks that can save your building big dollars - including some opportunities to “triple-dip” on funding opportunities.

Cyclone winds don’t just rattle windows - they turn balcony pavers into missiles and push rain straight through walls. Adj. Assoc. Professor Geoff Boughton joins me to share some of the simplest steps strata owners and residents can take to keep water out and people safe during severe weather events.

This week’s podcast episode is a little different. It’s just me, opening up about what I’ve been noticing in our strata space, and in my own life and business. I’m sharing the personal choices I’ve made to protect my health, my relationships, and my time, while still running a thriving business I love. If you’ve ever felt stretched too thin or wondered if there’s a better way forward, I think this episode will resonate with you. And if you’re ready to go deeper, join my free online training this Thursday, 4 September. Your access to that is in this episode. ( This episode was recorded prior to yesterday's SCA(NSW) announcement about banning insurance commissions. Yes, the timing is uncanny. As I say in the podcast: it's just the universe, doing what it does best  )

Reena Van Aalst and I are back on the couch - this time live from the Gold Coast. From a committee asking owners to ignore the Design & Building Practitioners Act, to the insurance claim settled for over $300K, we’re diving into the week’s biggest challenges.

Registered design practitioner Scott Pearse joins me to explain how “$2,000 pieces of paper” are creating a barrier for those wanting to add value to their apartment with a renovation. Plus, why it’s less about the build and more about the politics. If you’re planning a reno in strata, this episode is your reality check.

Reena Van Aalst and I are trading our real-life strata challenges: • Can non-owners attend committee meetings? • Why hybrid loans might surprise your building • Confusion over the $31 inspection fee (GST included?) • An important NCAT win for one of our members – all about rats!

Think you’ve got a month to pay your levies before it matters? Think again. I’m unpacking exactly what “unfinancial” means under the NSW strata law and busting some common myths along the way. Owners - tune in for practical tips to help you stay in good standing, and Managers - these are the technicalities you MUST be across.

I’m covering the legal and practical realities of turning your unused car space into a side hustle. With some owners apparently pocketing up to $850 a month, it’s tempting, but are you risking by-law breaches, insurance issues, or tribunal action? I share some landmark court cases, plus the essential inclusions in any lease agreement.

Reena Van Aalst joins me in a rare in-person chat covering: The real cost of under-resourced strata management Some of the big-ticket items in NSW’s latest strata reforms The empowered owner who chose to sell - finding freedom on the other side of the fight A group of owners launching a bold (and misguided) challenge to a compulsory appointment. An important note: when discussing the NSW law reform, you’ll hear me mention the new, mandatory general meeting motion dealing with “environmental sustainability”. To be clear, this motion is mandatory for all annual general meeting (AGM) agendas from 1 July.

I'm walking you through 5 situations where taking your strata dispute to the Tribunal isn’t just reasonable—it’s necessary. These are real cases, with real lessons, helping you understand when it's time to stop negotiating and take action.

I’m sharing 5 hard truths I’ve learned as a strata lawyer - truths that might just change your mind about commencing legal proceedings (whether that’s in NCAT, or the equivalent in your jurisdiction).