461. A.I. Won’t Save You: The Real Shift Strata Managers Need to Make
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This week’s podcast episode is a little different.
It’s just me, opening up about what I’ve been noticing in our strata space, and in my own life and business. I’m sharing the personal choices I’ve made to protect my health, my relationships, and my time, while still running a thriving business I love.
If you’ve ever felt stretched too thin or wondered if there’s a better way forward, I think this episode will resonate with you.
And if you’re ready to go deeper, join my free online training this Thursday, 4 September. Your access to that is in this episode.
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This episode was recorded prior to yesterday’s SCA(NSW) announcement about banning insurance commissions. Yes, the timing is uncanny. As I say in the podcast: it’s just the universe, doing what it does best 
)
As a strata manager who has worked for four strata management companies (two small and two large), I think it’s a bit of a misconception that change is solely being led by the smaller players. While I don’t doubt there are those who are doing just that, the smaller agencies I worked at were fiercely dependent on the insurance commission. Both were targeting growth and competitive pricing was their common approach to winning business. Therefore, the insurance commission was often was used to allow for leverage and flexibility in their pricing.
I also recently handed over a plan to a smaller agency and although the insurance renewal was due in a matter of weeks, it was clear that the manager was pressuring the committee to ensure that they placed the insurance and not us, even though the renewal fell due while we were still under contract.
I’m not saying that positive change isn’t happening on the smaller fronts, I’m just saying with so many boutique players constantly entering the market, there is still a lot dependence of insurance commission at that level, especially when their competitive edge is pricing, while also promising Champagne service at a beer price.